HTM bike

HTM Bike is only available at Lansingerland station, Dutch Tech Campus and the Dutch Innovation Factory in Zoetermeer. Earlier, drop zones in The Hague, Leidschendam-Voorburg and Rijswijk also disappeared due to low usage.

The drop zones station Lansingerland, Dutch Tech Campus and the Dutch Innovation Factory will remain available. Do you use the HTM fiets from Lansingerland station? Discover our special day rate, under Promos in the app!

We can refund the balance to your account. Send an e-mail with your username, e-mail address and bank account number to deelfiets@htm.nl .

The amount will be transferred to the bank account within 10 days.

Please note that no payout can be made if a bike rental is still active on the account, promo offers will not be paid out.

It is currently not possible to take over HTM Fiets.

You can cancel your HTM Fiets Account if the balance in your Wallet is €0.

Is there any credit left in the Wallet? Request this back by sending an e-mail to deelfiets@htm.nl

Is there negative credit in the Wallet? Top it up to € 0, then you can cancel your account.

It's very easy to use an HTM Fiets! It works as follows:

1. Download the HTM Fiets app and create an account.
2. In the app, go to Payment and add balance here. This can be done via iDeal and credit card.
3. On the map you can see where the nearest HTM Fiets are. These are spread over 3 drop-off zones in The Hague region.
4. Click on the bike you want to reserve and choose Reserve. You can also use the bicycle directly, then click on Ride / Rent Bike. Please note: the rental will then start immediately!
5. Once you arrive at the bike, unlock the bike lock with the app. Scan the QR code on the bike or enter the bike number. After unlocking, the lock pops open automatically.
6. Use the HTM Fiets as you wish. Don't forget to lock the bike if you park it somewhere!
7. Finished cycling? Check the app to find the nearest drop zone to return the bike.
8. Lock the bike by pressing End ride in the app and lock the bike manually. Please note: If a bike is left with the lock open, you as the renter are liable if the bike is stolen.

The rental fee is automatically deducted from your balance. If the balance is negative after settlement, you have to top it up again for a next use use.

The map in the app shows the 3 HTM Fiets drop zones in Zoetermeer. Tip: Recognise the drop zones by the HTM Fiets pole.

You can only leave an HTM Fiets at dropzones. A drop zone is a virtual bicycle shed where you can leave your bike. This can be at a bike staple, in a bike box or in a bike shed. You can leave your bicycle at dropzone station Lansingerland, Dutch Tech Campus or Dutch Innovation Factory.

Discover Zoetermeer with the HTM Fiets! You can cycle all over the region. Note: you do have to return the bike at drop zone station Lansingerland, Dutch Tech Campus or Dutch Innovation Factory.

Loosen the lever on the saddle to adjust the saddle's height. If you adjust the saddle to hip height, you will be most comfortable!

Download the HTM Fiets app from the Google Play Store or the Apple Store. When you open the app for the first time, you will be told step-by-step how to use it.

Sure! You can rent 4 bikes at a time. Just note that the bikes must be near each other to pause and/or end the ride.

You certainly can! Lock the bike in a place where it is allowed and pause the ride in the app. Please note that rental fees do continue. Pause charges are €0.50 per hour.

Yes, you can reserve a bike 30 minutes in advance. This is free of charge. After these 30 minutes, the reservation expires and the bike can be reserved again by others.

Unfortunately no! All current HTM Fiets have the same size and design. However, you can adjust the saddle to adjust the bike to your height.

*When using the same reservation

Please note: For special offers and promotions, check the HTM Bicycle app under Promotions.

The cost of your ride is always taken from your balance after your reservation. Note: always make sure there is a positive balance in your wallet before hiring your HTM Fiets. The amount of the rental will be taken from your balance after the ride. If you have a negative balance, this must be topped up to at least € 0.

Do you pay by credit card? Then you do not need to have a positive balance for your ride. The amount of the rental is charged and debited per ride.

No, you can also pay per ride. For this, you do need to use a credit card. Add your credit card to your wallet in the app.

No, that is unfortunately not possible.

In the app, go to Pay and click on Add money. You can complete this using iDeal and Credit card.

• In the app, go to % Promos
• Enter the promotion code and press Add.
• The value of the promo code will be added to your wallet.
• Start the bike ride and select 'pay via promo' as the payment method. Have a great ride!

Please note: to use a promo code, there must be at least €1.00 in your wallet.

When you get a refund, it is immediately added to your wallet. So you can use this right away to continue cycling again.

Do you want a refund from the wallet to your bank account? This transfer takes a maximum of 10 working days.

It is absolutely free to reserve a bike and to cancel it again. You only pay once you have unlocked the bike.

Because HTM Bikes are meant for short trips, you can rent an HTM Fiets for a maximum of 72 hours. This way, many different travellers can use our service. After these 72 hours, the bicycle must be returned. Failure to do so may result in a fine of €400 in addition to the ongoing rental fee.

If you do not press return to HTM Fiets App after your payment, you will receive a debit from the bank but this amount will be reversed by iDeal. Your money will be refunded within 4 days and will not show up in the wallet. So always press Return to HTM Fiets App!

You can cancel your HTM Fiets Account at any time, provided there is no negative balance open in the wallet.

Please note: when cancelling, the balance in your wallet expires. So use it up before you terminate the account or have it paid out via deelfiets@htm.nl.

Within 2 minutes you will receive a travel summary. Didn't get it? Restart the app and go to Trip History. Is the trip still not there? Then contact our Customer Service. You can do this via the app via Help needed or call 0900-HTMBike or 0900-4862453.

If you do not press return to HTM Fiets App after your payment, you will receive a debit from the bank but this amount will be reversed by iDeal. Your money will be refunded within 4 days and will not show up in the wallet. So always press Return to HTM Fiets App!

1. Sometimes the spoke blocks the lock. Lift the bike and turn the wheel a little.
2. Does this not work? Restart the app if the lock does not open at the first attempt.
3. Try scanning the QR code again or enter the bike number.
4. Still doesn't work? Switch your bluetooth off and on again.
5. If it still doesn't work, you can reach our Customer Service (0900-HTMBike or 0900-4862453). Of course, you can also try another bike.

Don't have time to wait? Then lock the bike by setting it to Pause. Please report this to Customer Service!

Call the logistics company outside our opening hours (070 3906262). Please note: This telephone number is only available for HTM Fiets.

1. Check if you are in a drop zone. You can only end the bike ride in one of these zones.
2. Are you in a drop zone? Restart the app if the lock does not close at the first attempt.
3. Try scanning the QR code again or enter the bike number.
4. Still not working? Switch your bluetooth off and on again.
5. If it still doesn't work, you can reach our Customer Service (0900-HTMBike or 0900-4862453).

Restart the app and try again. Still not working? Restart your phone. If you still have problems after this, you can reach our Customer Service team at 0900-HTMBike or 0900-4862453.

Outside our opening hours, call our logistics party (070 3906262). Please note: this phone number is only available for HTM Fiets.

Always pass this report on to our Customer Service Department as soon as possible at 0900-HTMBike or 0900-4862453. Also report it to the police.

Is there an emergency such as theft, an accident or can't lock your bike? Outside our opening hours, call our logistics party (070 3906262). Please note: this phone number is only available for HTM Fiets.

Can the report wait? Then submit a ticket via the app at Help Needed? Your report will be answered the next day.

Contact HTM Customer Service or download the HTM Fiets App on someone else's phone. Log in here with your own account and continue or end the ride this way.

Note: never leave your bike unattended anywhere with an open lock!

Do you see an HTM Fiets that is not quite right? With a flat tyre, missing tyre etc. Then create a ticket for it via the HTM Fiets App. Our logistics team will collect the bike for repair.

Our customer service can be reached by phone at 0900-HTMBIKE or 0900-4862453

Monday to Friday from 08.00 to 20.00 - on Friday 28 October until 17.00
Saturday from 09.00 to 17.00 hours
Sunday/Public Holidays from 09.00 to 17.00 hours

In case of an emergency, such as theft, an accident or if you cannot lock your bike, you can contact our logistics party outside the above opening hours. Call 070 3906262. Please note: this phone number is only available for HTM Fiets.

You certainly can! In the app, go to Need help? and create a ticket. Customer Service will respond in the ticket at short notice. In your ticket, click on View more to see the response.

The map in the app shows the 3 HTM Fiets drop zones in Zoetermeer. Tip: Recognise the drop zones by the HTM Fiets pole.

There are 3 drop zones in Zoetermeer. Check the app for an up-to-date overview of all drop zones. Tip: Recognise the drop zones by the HTM Fiets pole.

See below for HTM Fiets's privacy policy:

Privacy statement

Check below for the general terms and conditions of the HTM Fiets:

General terms and conditions

We have two types of bicycle lights:

• Automatic: With these bikes, you don't have to do anything, the light comes on by itself.
• Manual: On the top of the headlight there is a button you can push, at the rear light there is a slider.

HTM Personenvervoer N.V.

Branch address: Koningin Julianaplein 10, 2595 AA 's-Gravenhage

Chamber of Commerce number: 27014495

Telephone number: 0900 486 4636