Compensation services
Claiming money back after your ride with HTM
Money back in case of delay
Travelling with HTM is easy, reliable and comfortable. Unfortunately, trams and buses sometimes do not run on time due to disruptions, breakdowns and calamities. This is very annoying, but cannot always be avoided. If the delay exceeds 30 minutes, you will receive a € 3 refund.
This only applies to journeys made on HTM tram lines, bus lines are excluded.
How to apply for reimbursement?
Applying is quick and easy using the form below
Money back in case of incorrect statement
Has your OV-chipkaart or debit card been charged too much for a ride? Or were you unable to check in or out? You can use the 'Money back' form to reclaim the excess (travel) costs charged by HTM within 3 months of the journey in question.
How do you apply for reimbursement?
Applying is quick and easy using the form below
Money back in case of an invalid fine
Did you receive a fine despite having a prepaid season ticket because you did not have your OV-chipkaart with you or forgot to check in?
If you did have a season ticket on your OV-chipkaart at the time of the trip, you can submit a request for compensation to get the amount of the fine paid back from HTM.
Please note: this can be done a maximum of 3 times a year.