Money back in the event of wrongful debit

Reizigers stappen uit HTM bus op Den Haag Centraal

Money back in the event of wrongful debit

HTM would like to help you get started using the OV-chip card and OVpay. Has your OV-chip card or debit card been charged too much for a ride? Or were you unable to check in or out? With this form you can reclaim the excess (travel) costs charged by HTM within 3 months after the ride concerned.

Report
How did you pay for your trip *


What is the reason for your request? *


Give up your trip

You can reclaim the missed check-in or check-out via OVpay.nl

Your trip is listed on your statement. It appears one day later than the trip itself. Check your statements via online banking and click on payment. There you will find an 18-digit reference code, like the example below.

NLOV
For example € 4,00

Did you have several rides with HTM or another transport company on this day and paid for them with your bank card? Then go to ovpay.nl and look up for the fare or your HTM ride. With the reference code and the total amount on your statement you can easily find the HTM fare. 

Payment details
For example € 4,00
For example € 3,45
Travel information
Did you travel with a discount at the time too much money was debited?


Did you travel by bus or tram? *


For example 11:59
For example 11:59
Was the mistake made at check-in or check-out? *