General terms and conditions
HTM is responsible for the content of this website. We make every effort to keep this website up to date and to provide correct information. We do this with the utmost care and attention. Have you come across something that is incorrect or outdated? If so, we would greatly appreciate your reaction. We also welcome questions, comments and suggestions on the operation and design of this website.
HTM Terms and conditions
General conditions of carriage
All HTM transport services are subject to the General Transport Terms and Conditions. These apply to HTM Bicycle. Not satisfied with our complaints procedure? Contact the Public Transport Complaints Desk. This desk looks at the next steps in mediation between you and HTM and provides appropriate guidance.
Cookies
This website uses cookies. HTM places standard necessary and analytical cookies to make the website function properly and to analyse our website traffic. We also place cookies to show relevant advertisements through our partners (websites and social media).
Cookies are small text files that can be used by websites to make user experiences more efficient. By law, we are allowed to store cookies on your device if they are strictly necessary for the use of the site. For all other types of cookies, we need your consent. Adjust the cookie conditions here.
References and links
References and hyperlinks to sites outside htm.nl/en are included only to provide further information. Responsibility for the content, reliability of these websites and operation of the links lies with their creators.
Copyright and re-use
The content of this website is the property of HTM and is protected by copyright. You may use, download, copy and freely distribute all the information and material on htm.nl, but not for commercial purposes. Always make sure to mention the source.
Responsible disclosure
At HTM, the security of our systems is very important to us. Although we are committed to the security of our systems, it is possible that a vulnerability may still be discovered.
OV-chipkaart
Anyone who applies for an OV-chipkaart agrees to the General Terms and Conditions for using the OV-chipkaart. These conditions apply. There are also conditions when using automatic recharging on the OV-chipkaart.
EMV / OVpay
Together with several Dutch public transport operators and Translink, HTM is introducing the possibility to check in and out on public transport using a suitable contactless payment card, credit card or phone with mobile payment. These terms and conditions apply.
HTM app
View the privacy policy of the HTM app. Available for download from the Google Play and iOS App Store.
Product terms and conditions
Check the terms and conditions on the use and validity of HTM tickets and season tickets. For each ticket, consult the conditions of use and validity.