OVpay - Frequently asked questions

OVpay is the new way to check in and out on public transport. Check in with your contactless debit card, credit card or mobile.

Do you travel without an OV-chipkaart? Then your biggest advantage is that you no longer have to buy separate tickets. You also pay at the attractive OV-chipkaart rate. This makes travelling by public transport easier and cheaper!

Do you travel with an OV-chipkaart? Then your biggest advantage is that you never have to top up your balance again. It also saves you a card in your wallet.

Please note: do you travel with a season ticket or (age) discount? Then travelling with OVpay is not yet possible. Keep travelling with your OV-chipkaart.

OVpay is intended as an extra payment option in addition to the OV-chipkaart. In the future, the well-known OV-chipkaart will be replaced by a new type of OV-chipkaart based on new technology, until then you can continue to use the OV-chipkaart.

Reizen met OVpay kost hetzelfde als reizen met de OV-chipkaart op vol tarief.

Check out our rates.

To do so, use the OVpay App or check the OVpay website. Enter the total amount debited and the reference number shown on your bank's payment statement.

Please note: the reference number consists of 18 numbers and letters, starting with NLOV.

OVpay is as secure as paying by debit card in a shop. We cannot see your bank details and the bank cannot see your travel details.

This is not yet possible, keep travelling with your OV-chipkaart for now. As soon as it becomes possible, we will report it on htm.nl/ovpay

Ja, net als bij de OV-chipkaart moet je altijd in- en uitchecken. Vergeet je uit te checken, dan wordt € 4,00 afgerekend. Dat is over het algemeen duurder dan de ritprijs.

Most banks are connected with OVpay, so make sure you have contactless payment on. Pre-registration is not necessary. Just make sure you have enough balance in your bank account or spending limit on your credit card.

Tip: Always take your card out of your wallet when checking in and out.

You can travel with OVpay with:

• A contactless debit card from ABN Amro, ASN Bank, bunq, ING, Rabobank, RegioBank and SNS.
• A contactless credit card from Mastercard or Visa (among others issued by ICS)
• A contactless debit or credit card from Maestro, V-pay, Mastercard or Visa.
• Mobile phone* to which your account is linked. So this also works with Apple Pay and Google Wallet!

* Is your wearable linked to your account? You can try travelling with this, we just cannot guarantee that it will work in all cases. This is due to the technical capabilities of our card readers.

Yes you can. Just keep in mind that the pass on your mobile phone will be seen as a different pass than the plastic card. So always check in and out using the same card. This will avoid unnecessary costs.

Yes. Only hold the card you want to check in and out with against the card reader and not your entire wallet or phone case. This way, you check in and out with the card of your choice and avoid double-checking in or out with another OV-chipkaart or payment card. Otherwhise too much money will be deducted from your account.

No, this is not possible. As with the OV-chipkaart, one pass is the ticket for one person. If you have several payment cards linked to the same bank account, each can travel with their own card.

Tip: travelling with children up to 12 years old? Then buy the HTM Kinder Dagkaart for €1,-

Each pass (OV-chipkaart, debit card, credit card and mobile payment card) is seen as a unique means of payment; even if the passes are from the same account. If you check in and out with different 'passes', this is seen as two separate journeys. Therefore, always check in and out using the same pass.

Fortunately, you can adjust this yourself! Please note: this can be done from 5 days after your trip. You have a total of 60 days to adjust your check-in or check-out.

Good to know:

• Do you receive money back from us? This will be transferred to your account within 15 days.
• Do you still need to pay? The amount will be debited from your account within 15 days.

Our card readers sometimes need to get used to OVpay, which is why it sometimes says 'Accepted'. Rest assured, this is a valid check-in or check-out.

First of all: annoying that this is happening! It could be that you:

• have a debit card from a bank other than ABN AMRO, ASN Bank, bunq, ING, Knab, Rabobank, RegioBank, SNS or Triodos.
• do not have enough money in your account.
• your debit card is blocked for public transport.

If your public transport debit card is blocked, this is often because we were unable to debit the amount after your last trip. We always try a few more times to debit the amount from your account. But you can also pay the amount yourself. When you have paid the amount, or when we have been able to debit it, you can travel on public transport again with this debit card.

Your trips will be settled at the bank linked to your debit or credit card. You will see the cost of your travel as a single amount on your bank statement a day later.

Travelling with OVpay costs the same as travelling with OV-chipcard at full fare.

Check our rates.

To view your travel expenses, use the OVpay App or check the OVpay website. Enter the total amount debited and the reference number shown on your bank's payment statement.

Request a correction using this form. Is it not possible? Please contact our customer service.

With OVpay, you always travel on balance full fare. Subscriptions and (age) discount do not yet work with OVpay, so this is not yet settled at the check-in or check-out.

We are working hard to make travel with a season ticket and (age) discount possible soon. This is expected to be possible later this year.

So do you travel with a season ticket or (age) discount? Then use your OV-chipkaart for a while longer.

Basically, you can just check in and out with your debit card. The settlement for your journey is processed overnight. If your balance is not enough, your debit card will be blocked for checking in and out on public transport.

We will then try to debit your account several times. As soon as you have succeeded, you can check in and out again with your contactless debit or credit card.

Of course, you can still use your OV-chipkaart or buy a ticket.

You cannot transfer the outstanding amount directly to OVpay.

However, you can make sure that your account has enough balance so that you can check in and out with your debit/credit card again. Depending on your bank, it will make several attempts to debit your account.

Make sure you have enough balance to pay for your rides for one day

• The rides will be debited from your account in one go the next day. If the debit is not successful because there is not enough balance on your account, your contactless debit or credit card will be blocked for checking in and out on public transport.
• We will then try several more times to debit the amount due from your account. It varies per bank how long it takes for a new attempt to take place.
• As soon as it is successful, you can check in and out again with your contactless debit or credit card. If the amount due cannot be debited, travel with your OV-chipkaart or buy a ticket.

Yes, you can. It works the same if, for example, you both go to a shop and on a terrace to withdraw money at the same time. If you both travel and each check in using the debit card, you will find a debit from both trips in your joint bank account.